Delete it in the app
- Open Kindose and go to Profile.
- Tap Account, then Delete account.
- Read the confirmation and confirm. To change your mind, go back without confirming.
No longer have the app?
Email support@inovy.dev with the subject “Kindose account deletion”, from the email address you use to sign in to Kindose (for Sign in with Apple with a hidden address, tell us that and we will help you identify the account). We may ask you to confirm the request from that address. We delete the account within 30 days and confirm by email.
What is deleted
- All your Kindose data: your profile and settings, the people you manage, medications, schedules, dose history, refill data, symptom and mood logs, Ask history, consent records, circle memberships, invites and push tokens.
- Your reminders on that phone are cleared and you are signed out.
- Kindose accounts are separate per app. The shared Inovy sign-in is removed too, unless you still use it for another Inovy app; then only your Kindose data is deleted and the other app is not affected.
- If you were a caregiver, you leave the circles you were in. If others were looking out for you, they stop receiving alerts about you.
- This cannot be undone.
What is kept
- Purchase and billing records stay with Apple or Google, as their policies require.
- Data already received by Mixpanel, Microsoft Clarity, Sentry, Adapty, Google AdMob and Meta is kept by those providers under their own policies. Crash reports carry no account identifier. Email us if you want help with those.
- Barcode pairings already shared after three confirmations contain no personal data and stay in the catalogue.
- Short-lived technical records are purged on their normal schedule (at most 180 days), as described in the Privacy Policy.
Deleting your account does not cancel a subscription. Cancel it in your App Store or Google Play account settings.