Support

Open Profile, then Reminder health, and fix anything marked. Then send a test reminder from Profile › Help to check it works. On iPhone, allow notifications and Time Sensitive notifications for Kindose. On Android, allow notifications and “Alarms & reminders”; some phone brands limit background apps, and Kindose shows a short guide if your reminders could be delayed.

Yes. Reminders are planned on your phone. Doses you log offline are saved on your phone and sync when you are back online.

No. Quiet hours silence refill notes, insights and family nudges. Dose reminders still ring, and an alert about a missed dose from someone you look after still comes through.

Barcode lookup works for medicines sold in the United States and France. For other packs, scan the pharmacy label or type the medicine instead.

Open Family and invite someone with a link or a text message. To accept, open the invite link on a phone with Kindose installed, or choose “I have an invite” in the app and type the 16-character code.

Only you, and the people you invite to your care circle. Caregivers see whether doses were taken and get late-dose alerts. You can hide medicine names on the lock screen in Profile.

No. Kindose helps you follow the plan your doctor or pharmacist gave you. It never suggests doses or changes to your treatment.

Subscriptions are billed through the App Store or Google Play. Manage or cancel them in your store account settings at least 24 hours before the end of the current period. To restore a purchase on a new phone, use Restore on the plans screen.

Open Profile › Privacy and data › Request my data, or email us. We reply within 30 days.

Open Profile › Account › Delete account. If you no longer have the app, see the delete account page.